Golden Triangle Rentals Malaysia Federal Territory of Kuala Lumpur Kuala Lumpur Golden Triangle

Shangri-La Kuala Lumpur | Hotel in Kuala Lumpur

| 9.4 (1013 Reviews) |  1 Bathroom  Stay&Play
Golden Triangle Hotel | Shangri-La Kuala Lumpur

Hotel in Golden Triangle, Kuala Lumpur

Family-friendly hotel with a full-service spa and a health club
Along with a full-service spa, this hotel has an outdoor pool and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, a health club, a bar/lounge, and a poolside bar are onsite.
Shangri-La Kuala Lumpur offers 662 air-conditioned accommodations with minibars and laptop-compatible safes. Accommodations offer separate sitting areas. Beds feature premium bedding. LCD televisions come with premium satellite channels. Bathrooms include showers, bathrobes, slippers, and bidets.

This Kuala Lumpur hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary newspapers and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.


An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Unique Amenities

  • Air Conditioner
  • Parking
  • Pool
  • Designated Smoking Area
  • Wheelchair Accessible
  • Balcony/Terrace
  • Accessibility
  • Transportation/Shuttle
  • Business Services
  • Bedding/Linens
  • Wellness Facilities
  • Spa
  • Restaurant
  • Bar
  • Toiletries
  • Guest Services
  • Breakfast
  • Child Friendly
  • Hot Tub
  • Internet
  • Kitchen
  • Laundry
 
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Policies

Check-in Check-in start time: 2 pm; check-in end time: anytime contactless check-in available early check-in is available for a fee early check-in subject to availability express check-in available minimum check-in age: 18
Check-out A late check-out fee will be charged check-out before noon contactless check-out available express check-out available late check-out subject to availability
Payment Policy Fee for buffet breakfast: approximately myr 98 for adults and myr 98 for children early check-in is available for a fee (subject to availability) late check-out is available for a fee (subject to availability) rollaway bed fee: myr 174.0 per night the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Child Policy Children are welcome. kids stay free! one child 11 years old or younger stays free when using existing bedding. rollaway/extra beds are available for myr 174.0 per night. free cribs (infant beds)!
Pet Policy No pets or service animals allowed
Other Policy Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property safety features at this property include a smoke detector special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed the listed child breakfast fee applies to guests age 11 and younger. this property accepts credit cards, debit cards, and cash
 
11 Jalan Sultan Ismail, Kuala Lumpur, 50250, Malaysia

What Our Guests say 500 + Reviews

Sep 13, 2025 11:42:30 AM
Summary: Convenient and good location and service
Edgar Edgar
Aug 30, 2025 07:13:19 AM
Summary: Friendly and service at it best as usual. Searching for available car park lot can take a bit of time, but this is kind of normal for Kuala Lumpur isn’t it. Overage high recommending this hotel to everyone visiting KL.
Yong Shen Yong Shen
Aug 11, 2025 05:13:36 PM
Summary: Wonderful stay, staff was so accommodating and friendly. I fell sick during the stay and the Manager was at hand to provide comfort and helped to call a doctor. The food is fabuloud and staff at the club was amazing Enjoyed my stay here.
Jul 14, 2025 08:20:34 PM
Summary: We were a bit dissappointed by the Shangri la in KL. The hotel did not get the rooms correct to start with, breakfast was not included which we feel should've been. The breakfast was good but i dont like the staff touching your cutlery everytime they clear up. Check out was also a mess. Luggage was not bought down and we were airomatically checked out without receiving an invoice. The hotel is starting to be a little worn. People smoking in the corridors, and standard not 5 star. Not what it used to be. Still a good hotel but better more modern hotels probably are better alternatives now.
Jonathan Jonathan
Jul 9, 2025 03:01:48 PM
Summary: Nice hotel Very hospitable staff especially at the front desk and at the concierge. Make you feel at home inspite of being very busy.
sanjay sanjay
Jul 8, 2025 09:30:57 PM
Summary: Amazing! The room I picked was spacious, the tent in the front room helped my daughter sleep well. They even gave slippers for my 2 yr old daughter which was a nice touch. Electric blinds in the main bedroom and fruit bowl as conplimentary on arrival.
Gervais Gervais
Jun 24, 2025 08:33:16 PM
Summary: Stayed in Room 2722 (Business Suite) on 21 June 2025 — extremely spacious, spotless, and impeccably maintained. A true 5-star experience. Check-in by Shermin was smooth and professional; she was warm, attentive, and made me feel genuinely welcomed. High tea was outstanding — far better than Hilton KL — with exceptional service from friendly, attentive staff. Huge compliments to Vicky, who once again went above and beyond. He remembered my pillow preferences and even sent four extra bottles of water without me requesting — an incredible touch showing true dedication to guest comfort. Special mention to Alice at Shang Palace — exceptional service without pushing upsells, attentive and knowledgeable, making the dining experience very enjoyable. Regret not having the bird’s nest available as it requires 24-hour advance booking. Check-out was fast and seamless. Breakfast was delicious, with a special mention for the sausages at Lemon Garden — presumably homemade — which, to date, I’ve only seen at Shangri-La. A rare standout in hotel dining! Swimming pool is small but clean and functional — ideal for a quick dip. Overall, this stay exceeded all expectations. From front office to housekeeping, every staff member delivered excellence. Special compliments to Sheila from the call center and Mia from reservations — both were extremely helpful, knowledgeable, and proactive. Highly commendable team. Shangri-La truly remains a benchmark for world-class hospitality.
Thien Hin Thien Hin
Jun 10, 2025 11:00:00 AM
Summary: Very friendly and helpful staffs, room is clean and the bed is very comfortable, very close to KLCC, my top choice whenever I go to KL
Yong Shen Yong Shen
Jun 9, 2025 10:35:04 PM
Summary: Very nice
Mohammed jassim Mohammed jassim
Jun 9, 2025 04:42:12 PM
Summary: This was our second time to stay at the Shanghai-La. The hotel gave us a wonderful experience as we expected. Would like to stay at this hotel in different location.
Hiroki Hiroki

FAQ's

Is this Shangri-La Kuala Lumpur pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Shangri-La Kuala Lumpur?

Check-in time for Shangri-La Kuala Lumpur starts counting from 2:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Shangri-La Kuala Lumpur have a swimming pool?

Yes, this Shangri-La Kuala Lumpur has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Shangri-La Kuala Lumpur?

Best-rates for the Shangri-La Kuala Lumpur starts from $136 per night with includes Parking, Business Services, Spa, Restaurant, Breakfast, Child Friendly, Laundry, Designated Smoking Area, Wheelchair Accessible, Transportation/Shuttle, Wellness Facilities, Toiletries, Internet, Kitchen, Air Conditioner, Pool, Accessibility, Guest Services, Hot Tub, Balcony/Terrace, Bedding/Linens, Bar StayAndPlay offers fully equipped golf villas, golf hotels, golf resorts, luxury golf cabins, and exclusive golf retreats, making it easier than ever to find your perfect golf escape — ideal for families, peaceful getaways, or pet-friendly retreats with the whole crew.

Is Shangri-La Kuala Lumpur a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Shangri-La Kuala Lumpur wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Shangri-La Kuala Lumpur is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Shangri-La Kuala Lumpur?

Based on the information reported by the owner or manager, the Shangri-La Kuala Lumpur indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Shangri-La Kuala Lumpur?

Based on the information reported by the owner or manager, details for the cancellation policy for the Shangri-La Kuala Lumpur are as follows: Cancellation policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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